We’re here to help! Below is a list of our frequently asked questions. Select one of the tabs below to find a question and answer.
If your question has not been answered, please contact Broadway In Portland Customer Service so that we may be able to speak with you personally.
On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.
Please visit our Shows page for general information about our upcoming productions.
Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!
Please call 800-273-1530, Monday-Saturday, 6am-5pm.
All sales are final and refunds cannot be given.
To update email preferences, click here.
If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway In Portland or Portland’5) a record of your sales transaction exists and we can accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.
We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.
In the unlikely event that a performance is cancelled, Broadway In Portland and Portland’5 will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.
In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook, Twitter, and Instagram pages and on the Broadway In Portland homepage.
Please contact your original point of sale.
Broadway in Portland 503-417-0573 | M-F, 10a-5p or email: Broadway@PortlandOpera.org
Portland’5 800-273-1530 | M-Sa, 10a-5p
Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.
Please reach out to Lucky Seat directly by emailing firstname.lastname@example.org.
Broadway In Portland requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.
All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request to:
Broadway In Portland
The Hampton Opera Center
211 SE Caruthers Street
Portland, OR 97214
Buying New Subscriptions
A season subscription allows you to purchase the same number of tickets for every show in our 6-show package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.
Please visit our Season page for more information about season ticket holder benefits.
Season subscriptions usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.
The price of each Subscription reflects the face value of your tickets (inclusive of applicable Season Subscriber discounts) as well as $40 in service charges/handling fees, $27 in facility fees, and, if applicable, the Premium Subscription fee noted here:
Premium Season Subscriptions (Orchestra Sections B-D, Rows PA-X and Center Boxes) include a $80 fee for each subscription seat purchased. Premium Season Subscribers receive priority access to premium seat locations, available only to these Subscribers, prior to tickets being placed on sale to the general public. Additional benefits including an exclusive entrance at Keller Auditorium for season package shows, invitations to special events and parties, and access to the Broadway Concierge Hotline in New York City are included in the Premium Season Subscription package.
New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into two installments, which we automatically charge to your card at no additional cost. For more information, please call us at 503-417-0573 (M-F, 10a-5p).
Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 503-417-0573 (M-Th, 10a-5pm), mailing your renewal to the address on your invoice, or bringing your invoice in person to our Broadway in Portland Box Office.
In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!
If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 503-417-0573 (M-Th, 10a-5p).
Exchanging and Adding Tickets
This is one of the best benefits of becoming a Broadway in Portland Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance
Exchanges are based on availability. Unfortunately, comparable seating cannot always be guaranteed. The deadline for ticket exchanges is the 7 business days prior to a show’s opening. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. The first exchange is free, the second and any subsequent exchanges will incur a $8 charge.
Additional tickets and exchanges in/out of HAMILTON are NOT available at this time. Later this fall we will announce details regarding the opportunity for subscribers to exchange and purchase additional tickets. Inventory will be limited. You will receive an email later this fall notifying you when access to Hamilton will be available.
We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. As a subscriber you do have the ability to swap-a-show, meaning that you may exchange out of your performance of one show and into a performance of another show in the season including any season option. The swap-a show benefit is limited to ONE SHOW, per account, per season. The deadline for swapping is 10 days before the first show in the season. You may also transfer your tickets to a friend or loved one for free by logging in to your online account.
If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 503-417-0573 (M-Th, 8a-4p) for further information.
Once additional tickets and exchanges become available for subscribers, you may add tickets online here, over the phone 503-417-0573 (M-Th, 10a-5p), or in-person at 211 SE Caruthers St, Portland, OR 97214.
IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:
Additional ticket orders for the 2019-20 Season will be limited to 8 tickets. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.
Additional tickets purchased by phone or online will incur a $7 service charge. This service charge may be waived by purchasing tickets in-person at 211 SE Caruthers St, Portland, OR 97214.
Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.
Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.
Season Options are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.
Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 503-417-0573 (M-Th, 10a-5p) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.
General Subscription Questions
We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway in Portland as soon as possible at 503-417-0573 (M-Th, 10a-5p) or email us at Broadway@PortlandOpera.org. During the weekend, you can visit a Broadway in Portland representative at Keller Auditorium’s Box Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.
If your subscription tickets have been misplaced or destroyed, contact Broadway in Portland at 503-417-0573 (M-Th, 10a-5p) or Broadway@PortlandOpera.org as soon as possible to request a reprint.
You may call us at 503-417-0573 (M-Th, 10a-5p) or reach us via email at Broadway@PortlandOpera.org. If you prefer to send written communication, please mail to:
Broadway in Portland
The Hampton Opera Center
211 SE Caruthers Street
Portland, OR 97214
If you wish to purchase accessible seats for a subscription, please call us at 503-417-0573 (M-Th, 10a-5p). A full list of accessible services for the venue may be found here.
Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:
- Your name and account number
- The exact seat(s) that you wish to transfer
- Your friend’s complete information (name, mailing address, phone number, and email address)
- Written permission for us to transfer your seats
You may send this as an email to Broadway@PortlandOpera.org or via standard mail to our office at 211 SE Caruthers St, Portland, OR 97214. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.
For a full list of Terms and Conditions, please visit this page.
During the renewal period, you may call us at 503-417-0573 (M-Th, 10a-5p) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.
Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.
IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Broadway@PortlandOpera.org to your safe senders list so you do not miss any emails from us.
If you have forgotten your password, click here to visit the login page. Click on “Forgot Your Password,” then enter the email address associated with your account and a temporary password will be sent to you. Click on the link provided in the email and enter your new password. If you do not have an Account Number or do not know the email address registered to your account, please contact our customer service hotline at 503-417-0573 (M-Th, 10a-5p).
If you know your password but need to change it, enter your Account Number or email address and current password to log in. Once you are logged in, select “Edit My Profile” on the left side of your screen. Under “Manage Your Settings” click on “Change My Password” to update your password.
To update your personal information, log into your account here and click the “Edit My Profile” button on the lefthand side of the screen.
To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.
We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:
- Quick and easy entry to the venue
- Instant access to all your tickets for the season
- The ability to manage tickets at any time
- Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
- The ability to skip the printer and save paper
PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us.
No. If tickets were already printed, then your BroadwayInPortland.com Account will display the existing barcode via a mobile device.
To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.
In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.
If you are logged into your BroadwayInPortland.com Account and still do not see your tickets, please go to the box office (M-Th, 10am – 5pm) or contact us at Broadway@PortlandOpera.org or 503-417-0573.
Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.
If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BroadwayInPortland.com Account or your phone’s digital wallet app will be accepted.
Yes; however, transferring each attendee their individual ticket ahead of time will expedite your entry into the theatre.
You can easily transfer each member their ticket individually so they can enter at their convenience.
Once logged into your account:
Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Transfer.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.
Step 2: Select the tickets you’d like to transfer and tap Transfer.
Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Transfer.
Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.
We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.
The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.
Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.
Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.
Many shows do offer a special rate to student and senior groups. Please call your group sales team at 503-295-3509 (M-Th, 10am-5pm) or email Groups@PortlandOpera.org to discuss the various options available to your group.
Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date. Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.
Purchasing Group Tickets
To fill out a group tickets request form, click here. You may also contact our Group Sales department at 503-295-3509 (M-Th, 10am-5pm).
As a group coordinator submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in multiple rows, sections, and/or price levels.
If purchasing with a promo code online is available for your desired show, you will have the opportunity to select your exact seat locations. Please note that full payment is required at the time of your order when using a promo code.
Group clients may reserve tickets by paying a deposit, and will be invoiced for their seats to allow time to collect funds from group members. Deposits are nonrefundable but will go towards the balance of your order. Our Group Sales Department will give you more details on the payment options upon reservation. When purchasing online with a promo code, if available for your desired performance, full payment is due at time of checkout.
Payment dates on traditional group orders vary depending on the show and performance date. Typically, the deposit is due 30 days after your reservation date. When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 503-295-3509 (M-Th, 10am-5pm).
Please mail checks to:
Broadway in Portland
211 SE Caruthers Street
Portland, OR 97214
Checks need to be made out to: Portland Theater Productions
If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 503-295-3509 (M-Th, 10am-5pm).
The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.
If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.
General Group Questions
One of the many benefits of group tickets is that you do not need to wait until tickets are on sale to the public. You may submit a group request for most productions shortly after our season is announced.
There are no refunds or exchanges on group tickets.
Shows may offer complimentary tickets to large groups (typically groups of 40+). Please contact your Group Sales Department for more details.
We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 503-295-3509 (M-Th, 10am-5pm) or email Groups@PortlandOpera.org to check the status of your order.
Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. There is no additional cost for postage. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.
If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.
If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.
If you have a promo code through your employer, you will need your company’s specific link and promo code to purchase online. Each company with their own promo code has a contact person who receives the link and code at the beginning of the season and any updated codes throughout the season if necessary. If you’re unsure who that person is, please call or email the group sales department.
While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Portland. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.
If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 503.295.3509 (M-Th, 10am-5pm) or email email@example.com for assistance.
Go to your account login here and click on “Forgot Your Password,” then enter the email address associated with your account and a temporary password will be sent to you. Click on the link provided in the email and enter your new password.
If you know your password but need to change it, enter your email address and current password to log in. Once you are logged in, under “Manage Your Settings” click on “Change My Password” to update your password.
If you do not have an Account Number or do not know the email address associated with your account please contact us at 503.295.3509 (M-Th, 10am-5pm) or email firstname.lastname@example.org.
To update your personal information, log into your account here and click “Edit My Profile” Be sure to save your changes!
When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
You can click “Forgot Password?” at sign-in to receive an email or a text message with a one- time code to reset your password.
Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.
With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.
Your mailing address can only be updated in the profile section of Account Manager.
You can also contact the Box Office to make updates to the way they communicate with you.
To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.
Creating an account is simple and secure! Follow the steps here to create an account.
Contact the Box Office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.
Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.