Portland
 

Frequently Asked Questions

Season

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.

 

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.

 

Tickets purchased through Group Sales may not be exchanged.

 

There are many ways subscribers can exchange their subscription tickets:

 

1. Call the U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Subscriber Hotline at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9AM-5PM PST.

Tickets must be in hand when exchanging by phone. There is vital information on the ticket we must have to return the ticket for resale into our computer system. Please destroy all tickets immediately as they will be invalid and the tickets will be resold

 

2. In person at the PORTLAND OPERA Box Office, or by mail at PORTLAND OPERA Box Office, The Hampton Opera Center, 211 SE Caruthers St, Portland, OR  97214. (Monday-Friday,9am-5pm)

 

If mailing your tickets, please include a note with details about your exchange, and include your daytime contact information in case we need to confirm the transaction with you.

The first exchange is free; all subsequent exchanges for the same production will incur a $5.00/ticket exchange fee.

When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.  We make every effort to place you into comparable seating for exchanges, however this cannot be guaranteed.

 

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.

 

All ticket exchanges must be made at least 2 business days prior to the performance you are moving out of or into.


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When will I receive my Season Tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account usually five to six weeks prior to the first engagement.


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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

 

1. Log in to the Subscriber’s online account here. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and log in using your account ID/e-mail address and password.

 

2. E-mail: log in to PORTLAND.BROADWAY.COM and choose “contact us”.

 

3. Mail your updated information along with your account number to U.S. BANK BROADWAY ACROSS AMERICA PORTLAND:  The Hampton Opera Center, 211 SE Caruthers St, Portland, OR  97214.


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I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact U.S. BANK BROADWAY ACROSS AMERICA PORTLAND customer service hotline at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9AM-5PM PST.


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I need to change my password. How do I do it?

If you know your password, but need to change it, enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath the Account ID, click “edit my profile”. Under “Manage Your Settings” click “Change My Password” to update your password.


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any U.S. BANK BROADWAY ACROSS AMERICA PORTLAND show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber ticket (up to a maximum of 16) will be strictly enforced. *Please note that the shows WICKED and THE PHANTOM OF THE OPERA have a limit of 8 additional tickets per subscriber account.   

 

If you are bringing a large group please contact our Group Sales Department at 503-295-3509 or email groups@portlandopera.org.


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Can I purchase additional tickets?

Additional subscription tickets for most shows may be purchased by logging in to your online account at PORTLAND.BROADWAY.COM, the U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Subscriber Hotline at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9AM-5PM PST, or in person at the Portland Opera Box Office. *Please note that additional tickets for WICKED and THE PHANTOM OF THE OPERA are not available online.  Additional tickets for these two shows are only available by phone or in person at the Portland Opera Box Office.     

 

All ticket exchanges must be made 2 business days prior to the performance you are moving out of or into.  For phone exchanges, you must have tickets in hand so please have them available when you call. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.  Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.


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Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home:

 

1. Select “Manage My Tickets” under the “Subscriptions” tab here.

 

2. Log in using your account number or e-mail address & password.

 

3. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event” next to your upcoming event if listed below.

 

4. Select your EVENT from the calendar view to see the ticket details for that event.

 

5. Use the dropdown to select the “Print tickets” action.

 

6. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.

 

7. Review information and select “Continue to Print”

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.

 

8. Continue through the prompts to download a file with your ticket.

 

9. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.


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I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

 

1. Call the U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Subscriber Hotline at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9AM-5PM.

 

2. In person at the PORTLAND OPERA Box Office Monday-Friday 9AM-5PM.

 

3. By mail at PORTLAND OPERA Box Office, The Hampton Opera Center, 211 SE Caruthers St, Portland, OR  97214.

 

The price difference between the lower and higher price level will be collected upon processing the upgrade.

 

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone or mail. Requests are reviewed and processed on a date-received basis following the renewal deadline.


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I have been sharing my season subscription with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Subscriber Hotline at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9AM-5PM to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the request is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: [By mail at U.S. BANK BROADWAY ACROSS AMERICA PORTLAND, The Hampton Opera Center, 211 SE Caruthers St, Portland, OR  97214.


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General

What hours does the U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Administrative Office observe?

Monday - Friday, 9am – 5pm


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Where can I buy single tickets?

If you are not a U.S. Bank Broadway Across America Portland subscriber and you’d like to buy single tickets to any of our current shows, you can purchase tickets through the Portland’5 Center for the Arts new online ticketing system, eVenue.  You can access the online ticketing site by clicking the “Buy Tickets” link for any of our shows on here or through the Portland’5 website.Tickets are also available at the Portland’5 Center for the Arts (1111 SW Broadway), the Portland Opera Box office (211 SE Caruthers), and all TicketsWest outlets including select Safeway stores.  You can also charge by phone by calling TicketsWest at 1.800.273-1530.


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How can I view a seating chart for the KELLER AUDITORIUM?

To view a seating chart for KELLER AUDITORIUM you can click here.


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What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source PORTLAND OPERA BOX OFFICE, PORTLAND’5 CENTER FOR THE ARTS, OR PORTLAND.BROADWAY.COM we have a record of your sales transaction and can accommodate you. Please contact to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and reprint your tickets, which you will pick up at the Will Call window one hour before your performance. For security purposes, reprinted tickets will not be mailed. Photo Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

 

If you are at the theater at the performance, go to the box office and they will be able to assist you.  


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What is the performance run time?

The performance run times vary for each show.  To find out the runtime for each show go here and select the show or go to Shows tab at top and select the show.  


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At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding which shows are appropriate for their children.


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assisted listening amplification system, and American Sign Language interpretation are available. For more information please contact U.S. BANK BROADWAY ACROSS AMERICA PORTLAND at 503-241-1802 or Toll Free 1-866-739-6737 Monday-Friday 9am-5pm PST.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. No refunds will be offered for missed performances. If  extenuating circumstances arise the day of the show, please contact U.S. BANK BROADWAY ACROSS AMERICA PORTLAND at 503-241-1802 as soon as possible to see if any reseating arrangements are available to see that production at another performance. During the weekend, you can visit the box office at KELLER AUDITORIUM. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 1-877-783-4VIP. 


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by U.S. BANK BROADWAY ACROSS AMERICA PORTLAND?

Click here or you can go to the Theatre tab and select the venue at the top of the page.  


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Where do I go to find out what other shows are playing in U.S. BANK BROADWAY ACROSS AMERICA PORTLAND?

Check out all of our Broadway shows here.  


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What is the appropriate dress for attending a U.S. BANK BROADWAY ACROSS AMERICA PORTLAND performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  


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What do I do if a performance is cancelled? What is the policy with regard to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on U.S. BANK BROADWAY ACROSS AMERICA PORTLAND Facebook page and on the U.S. US BANK BROADWAY ACROSS AMERICA PORTLAND homepage.  We will also do our best to update information on the 503-241-1802 phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for U.S. BANK BROADWAY ACROSS AMERICA PORTLAND?

U.S. BANK BROADWAY ACROSS AMERICA PORTLAND strongly urges all of our patrons to purchase their tickets through an authorized ticket source, which include the PORTLAND.BROADWAY.COM, PORTLAND OPERA and PORTLAND’5, and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  In Advance of the day of the show, tickets are available to purchase in person at the PORTLAND OPERA Box Office, 211 SE Caruthers St, Portland, OR  97214 (Monday-Friday 9AM-5PM PST) or at the PORTLAND’5 Box Office, 1111 SW Broadway, or at TicketsWest outlets.

Tickets can also be purchased night of show at KELLER AUDITORIUM, 222 SW CLAY ST, PORTLAND OR 97201 as long as there are still tickets available. 


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public a minimum of 6-8 weeks before the show is in town.  


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

*If there is an issue at the performance, please immediately seek out the nearest usher or ask the Coat Check to contact the House Manager to see if the problem can be addressed immediately.  This includes disturbances created by other patrons at the performance.

 

You can call us at 503-241-1802 Monday through Friday 9am-5pm.

You can reach us by e-mail at PORTLAND.BROADWAY.COM ‘contact us’. If you prefer to send written communication, please send to U.S. Bank Broadway Across America Portland, The Hampton Opera Center, 211 SE Caruthers St, Portland OR  97214

 

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The KELLER AUDITORIUM emergency phone line is 503-274-6560.


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I left something at the theatre. Is there a lost and found?

Lost and found items may be turned in to the Keller Auditorium Coat Room where they may be claimed following the performance. Articles may also be claimed later at the Portland’5 Stage Door, 1111 SW Broadway, during business hours, or call 503-274-6551.


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Groups

When can I purchase group tickets?

Right now! Group tickets are available for the entire season.


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What seats are available?

Please contact a Group Sales representative at 503-295-3509 or email groups@portlandopera.org.


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Can my group be split up in different seating areas?

Subject to seat availability, your group may choose to sit in different seating areas, depending on the preference of each member of your group.


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Can I add or reduce seats after placing my order?

Subject to seat availability we are happy to help you arrange seats for new group members.  We will try to get the new seats as close to your existing seats as possible.  You can also drop the number of seats you have reserved, as long as you stay above the group minimum.  Once you have paid in full and the tickets have been mailed, you cannot reduce your group.  Tickets are non-refundable.


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Do you have assistance for people with disabilities?

We offer assistance to assure that groups receive accessibility accommodations. We can help you reserve accessible seating and/or audio devices.


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Where do I mail payments? Who do I make check(s) out to?

Please mail check payable to

Portland Opera
Attn: Group Sales
211 SE Caruthers St.
Portland, Oregon 97214


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Can I make payments in person?

Yes, we request that you call ahead to schedule an appointment.
Office hours are Monday-Friday, 9am-5pm.
We are located at 211 SE Caruthers St, Portland, Oregon (just south of OMSI).
To arrange an appointment call 503-295-3509.


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Where is Keller Auditorium?

Keller Auditorium is located between SW 2nd & 3rd Ave and Clay & Market Streets


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Contact Us

If your question has not been answered, please contact Broadway in Portland Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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